FAQs

FAQ

How do I register my product?

To register your products as hair straightener, straightening brush and hair dryers and be eligible for a warranty replacement click here.

How do I exchange my defective product?

To exchange any product damaged beyond your control you must first register your product by clicking here and then follow the exchange option process here.

Can I get a refund?

In most cases no. All sales are final. 

Ordering

If having trouble ordering a product please call our Customer Service Dept. and we will assist your needs. 813-443-0508 ext. 301

International Orders

All shipments outside of continental United States will have taxes & duties added to shipping. This includes Alaska, Hawaii, and Puerto Rico. Call for information 813-443-0508.

Payment, Pricing & Promotions

All Sales are Final. You may request a cancellation from your RoyaleUSA account prior to product ships. (Once an order is shipped, the sale is final) You may also call our Corp. Office for any questions or concerns 813-443-0508

Viewing Orders

To view orders, use your RoyaleUSA Shopify Account for orders progress.

Updating Account Information

Use your RoyaleUSA Shopify Account for updates or call our Customer Service directly for assistance. 813-443-0508 ext.301