All returns, refunds, & exchanges must be approved by the customer service department. Please do not ship products to our warehouse without prior communication, you will need to pay the costs of return shipping.
Exchanges: If you receive a defective product, you must contact us within 14 days to qualify for an exchange. Products damaged through personal use are not eligible for exchange. All exchanges are subject to an $8.99 + tax restocking fee. For all exchanges, customers are responsible for shipping the product back to us using a trackable shipping method at their own expense. We will reimburse shipping costs up to a maximum of $12.00 USD to the original card used for purchase after we receive and verify the returned product. Reimbursement will be processed only upon successful product verification. Proof of purchase and images or videos showcasing the issue may be required for exchange approval.
Returns: Because of COVID-19 and overall health and safety, we will not be accepting any returns that have been opened or used. Products must be in their original condition in order to be accepted & processed.
***There is a 40% restocking fee for all products that are returned.***
ALL SALES ARE FINAL (Unless approved by the customer service department)
Damages: Royale USA is not liable for any products damaged or lost during shipping. If you received your order damaged or the package was lost, please contact us and we will file a claim with the shipping company at fault. Until we receive a final response from the shipping company regarding the claim at hand, there will be no products shipped again, returned, refunded or exchanged. These claims can take as little as a few days or up to 30 days plus in some cases as they investigate. When we have the final outcome on the claim we will forward any relevant information and get you a new shipment. Not all cases end in a new shipment or product. The final say from the shipping company is the final word on the delivery. If you claim the package was stolen from your property then we will require an official police report before moving forward with a claim.
Vendors (Authorized Retailers) Returns, Refunds & Exchanges:
All Royale USA vendors, stores, and retail locations are independently owned and operated. Each and every location has their own store policies regarding sales, returns, exchanges, and warranties. All sales, returns, exchanges, and warranties are subject to their own policies and are not part of the company and or brand belonging to Royale USA.
You must return to or contact directly with the original location in all these situations.
If you would like further information or assistance you may contact our customer care team at csr@infinitygoldltd.com
Customer Service Contact Information:
E-Mail: csr@infinitygoldltd.com
Hours: Monday - Friday: 10:30 AM - 6:00 PM (EST)
Shipping Policy: Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy: Shipment processing time- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Shipping charges for your order will be calculated and displayed at checkout.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
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Shipment Method
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Estimated delivery time
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Shipment cost
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Free Shipping
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3-8 business days
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Free
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International Shipping Policy: Shipments outside of the USA are subject to a different delivery schedule and can take up to 30 days for delivery depending on the country, customs, tariffs, shipping service delays, hand offs, etc.
All shipments outside of continental United States will have taxes & duties added to shipping. This includes Alaska, Hawaii, and Puerto Rico. All shipping outside of the continental United States is a flat rate of $50.
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Shipment Method
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Estimated delivery time
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Shipment cost
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USPS or FedEx (Dependent on County)
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Up to 30 business days
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$50.00
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ADDITIONAL KEY SHIPPING INFORMATION: Delivery delays can occasionally occur. Delays because of COVID-19, holidays, unforeseen weather, tools, machine or vehicle malfunctions, acts of god, etc. are the sole responsibility of the shipping service. All claims by the customer are to be brought to their attention. You may not cancel or ask for a refund because of their mistakes.
Shipment to P.O. boxes or APO/FPO addresses: Royale USA ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you do not receive a confirmation, please contact our customer service department.
Customs, Duties and Taxes: Royale USA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please reach out to us before shipment if you have questions or concerns.
Warranty Information:
WITH receipt / proof of purchase: $39.99 - (Coupon codes not allowed)
WITHOUT receipt / proof of purchase: $49.99 - (Coupon codes not allowed)
LIFETIME WARRANTY CARDS: If you have a lifetime warranty card, this acts as your receipt when submitting a warranty claim. Without this card or receipt, there will be a $10 additional charge. Lifetime warranty cards distributed prior to 2016 are valid, however, we no longer accept past warranty discounts. The cost of the warranty is $39.99 for all Royale USA customers, no exceptions.
IMPORTANT WARRANTY INFORMATION (3rd Party Vendors): If you have purchased our product at a mall kiosk or store, you would need to return back to the original purchase location in order to exchange or return the product. The kiosks/stores are independently owned & operated and have their own return/warranty policies that differ from ours, the manufacturer.
IN PERSON EXCHANGE: Picking up locally from our warehouse is allowed, but not recommended due to COVID-19 policies. Please be advised in person pickup has the same cost and fee as regular shipping.
If the kiosk is closed or you cannot return, we still would like to help you. Please use this link to submit a warranty claim so we can issue you a new product. NOTE: By using our warranty services, you agree to our warranty policy &
If the kiosk is closed or you cannot return, we still would like to help you. Please use this link to submit a warranty claim so we can issue you a new product. NOTE: By using our warranty services, you agree to our warranty policy & costs. https://royaleusa.com/pages/new-warranty
